This story was delivered to BI Intelligence "Payments Briefing" subscribers. To learn more and subscribe, please click here. American Express has announced plans to start piloting a Facebook Messenger chat bot for U.S. cardholders. The bot, which has the straightforward name Amex Bot, will let users opt into notifications about balances, benefits, and services tied to recent purchases made inside the Messenger app, reports Engadget. The financial company plans to launch the company in the next few months. In Amex's demo, the bot told a user it had spent a certain amount of money on an airline and then gave the user the option to receive information about the airport lounge for...
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