This story was delivered to BI Intelligence "Fintech Briefing" subscribers. To learn more and subscribe, please click here. Facebook offers a platform for businesses and brands with official accounts that allows them to build chatbots. These bots can respond to users with contextual and actionable content via Facebook Messenger. The platform was announced in April, and a number of banks —including Bank of America and TD Bank — are in the process of developing bots. Last week Tochka, a Russian bank that serves SMEs, became the first bank to launch a bot service via the platform. The bot allows customers to check their accounts, find nearby ATMs, contact customer support, and make payments via...
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